Frequently Asked Questions
HOW ARE WE ADAPTING TO COVID-19 SAFETY RULES?
THANK YOU for doing your part to make our reopening easy and enjoyable to all!
Hello All!
We are so excited to welcome you back INSIDE Domus!
Please keep an eye on our hours as we will be expanding them as needed.
Alas, because the Covid-19 crisis is not over, we have to have certain rules:
-Masks are mandatory at all times inside the store
-A social distance of 6’ must be maintained inside the store and in line waiting to come in.
-We will have hand-sanitizer for you
-Rubber gloves are recommended
-Only four people will be allowed in the store at any one time.
-If more than one person belongs to the same family, we will allow 2 people of the same finally to come in, ONLY if those members agree to stay physically close to each other at all times in the store in order to allow one other shopper in the store at the same time.
We would respectfully also ask you to:
-wait in line and at the door to be allowed in, in case other shoppers are inside
-shop purposefully and not linger to give other shoppers a chance to come in
-shop thoughtfully and touch only items you are interested in, to avoid cross-contamination
-if you just would like to say “Hello” please wave at the door. We would love to see you!
We are still helping people shop remotely, if you do not find what you would like on our website, by sending you pictures or facetime! We are more than happy to accommodate!
New items are added to our website daily. Let us know what you would like to see on the website!
Daily posts are also posted on instagram showcasing our favorite items. @domusnyc
We are working on the best way to give you the personal service you have come to expect from us. Stay tuned as we adapt to this rapidly changing situation.
Thank you for working with us and stay safe!
Luisa and Nicki
The product I want is out of stock. When will it be available again?
Can I be notified when a product comes back in stock?
What if I have a question about a product?
Are all of the products that you carry in your NYC store listed on your online store?
Will you carry my product in your store?
What payment methods do you accept?
Do I have to pay sales tax on my purchase?
Can I place my order over the phone?
Of course! We will be happy to take your call Tuesday through Saturday from 12am to 8pm, and Sunday from 12pm to 6pm EST. (We are closed on Sundays and Mondays in July and August. Please check the website for our summer and holiday hours.)
Call us at 212-581-8099.
Can I change or cancel my order?
Can you gift wrap my order?
The product I want is out of stock. When will it be available again?
Can I be notified when a product comes back in stock?
What if I have a question about a product?
Are all of the products that you carry in your NYC store listed on your online store?
Will you carry my product in your store?
What payment methods do you accept?
Do I have to pay sales tax on my purchase?
Can I place my order over the phone?
Of course! We will be happy to take your call Tuesday through Saturday from 12am to 8pm, and Sunday from 12pm to 6pm EST. (We are closed on Sundays and Mondays in July and August. Please check the website for our summer and holiday hours.)
Call us at 212-581-8099.
Can I change or cancel my order?
Shipping
What shipping service do you use?
What is the cost of shipping?
Do you deliver?
Why don’t you deliver to Brooklyn or Queens etc?
Can I pick up my items in your NYC store?
When will my order ship?
How do I know if my order has shipped?
Where will my order ship from?
Where do you ship?
What do I do if my order is broken, defective, or lost?
What if I think my package may be lost or stolen?
Return Policy
If you are not satisfied with your online purchase please call us right away, you may return or exchange the item within 14 days of receipt for a full refund in the original form of payment, excluding the initial shipping cost. All items must be in unused, original condition. Returns postmarked after 14 days of receipt of merchandise will not be accepted. Additional shipping costs may apply to an exchange order. Special orders, sale items, and perishable goods cannot be returned. In the event of a sale, we do not offer price adjustments on previously purchased items.
When preparing your package for return, please provide us with the original invoice or receipt, the items being returned, and if you’d like a return or exchange. As we always do our best to provide high quality service and products, please provide a little information about why you’re choosing not to keep the item so we can learn how to do better next time. Please ship the package to:
DOMUS
413 w 44th st
NY, NY 10036
212-581-8099
Once we receive your items, we will send you an email notification. If everything is in its original condition, we will then process your exchange or refund. We do not refund original shipping costs. Your return will be processed within 7-10 business days. We retain the right to deny any return or exchange if it does not meet our return policy requirements. If you have any questions about making a return, please contact us at: order@domusnewyork.com
Contact Us
Still have questions? We’ve got answers! We’re available to answer questions by phone during business hours:
212-581-8099
Tuesday – Saturday: 12pm – 8pm
We have extended hours and are open everyday in December.
Email us anytime at order@domusnewyork.com